Hi, I’m Dustin, founder of WP Support HQ. We’ve been managing WordPress sites for a long time and have found there are some routine things that should be done to keep everything running smoothly. We’ve often found those things aren’t done routinely! I created WP Support HQ to fix that.
Our belief is simple: Provide the best information and service. Share all we know about WordPress. Enable you to do what you do best, we’ll take care of WordPress and be here when you need us.
WP Support HQ backs up WordPress and the database to an off-site location on a daily basis. You can feel secure that your content is available in case something happens to the server or hosting provider.
WordPress Core Updates
Our plans all include keeping WordPress Core up to date on a weekly or monthly basis. This helps keep your site secure and protected from the newest attacks.
Plugins are often updated with new functionality, bug fixes, and security patches. It’s important to keep these current and WP Support HQ can update them weekly or monthly.
Theme updates are more complicated to update. We can update themes that are not customized or have a child theme. We support Genesis Themes, WooThemes, and Elegant Themes.
The great thing about WordPress is you can updates your site! It can also be the worst thing, but we’re here to help. With support tickets, we can recommend plugins, fix CSS issues, upload large files, and help with other various quick fixes.
Many sites are mission critical and you need quick response times. Though we usually respond very quickly, we provide maximum response times so you can rest assured we’re here for you.
Comments are an awesome feature of WordPress, but spam isn’t! We use AKISMET to help fight comment span.
Performance keeps your users and Google happy. Our hosting provides a caching layer and some plans include customized caching setup, available upon request.
Because WordPress is so popular, it’s also a target for Viruses. We offer security scanning and site hardening to help protect your site from these attackers.
Sometimes you want to move hosts, might to WP Support HQ or somewhere else. We can get everything moved and running quickly when the need arises.
Sometimes you need to talk to someone to get a problems fixed, we offer plans with this level of support to help you get the most out of WordPress.
Many customer want us to handle everything, including hosting! No problem, we host a lot of sites and are happy to add more.
On Your Own
I have three important posts that every successful WordPress owner should read and implement. These are pretty easy to get done and go a long way to protecting your investment.
- Create Strong Passwords With “Brute Force Protection”
- Build Great Content & Back it up!
- Keep Those Plugins Updated – With Caution
Start there, it’s where we start when we setup a new site under our care. With these things in place, you can confidently start taking on more improvements to your WordPress site.
With Our Services: What to Expect
If you decide to have us protect your website, here’s a simplified overview of what we do.
1. Setup: We set you up for success.
We’ll install some plugins to enable “Brute Force Protection”, setup off-site backups, update existing plugins, install comment spam protection, fix common security issues, and remove unused plugins and themes.
2. Ongoing: We’re looking out for you.
With all that in place. We make sure backups are happening daily. We monitor security releases and update any plugins that have a security issues fixed. And watch for new plugins that do the same job better, and when it makes sense switch those out.
3. Support: We’re here for you.
- Have a weird CSS issue that you need fixed?
- Wondering what the best plugin for something is?
- Want us to install and configure a new plugin for you?
We can handle all of those and a bunch more, usually covered under your monthly rate and just an email away.
We’re here to help. I want to hear about your successes, growing pains, and blocking issues. That way I can provide great resources and we can grow together.
Please feel free to Contact Us!
WP Support HQ keeps me from worrying about my site!
We greatly appreciate all you have done for us these past few years – truly, we could not have done it without you!
We love the support and quick responses we get from WP Support HQ
Awesome WP support. I love to write but hate the technical stuff. I want to learn it, but just don’t have the time. I’ve known Dusty for a long time and he is best in the business.
WP Support HQ will continually scan for new security issues, monitor your site's uptime and set controls to limit comment spam. That way you can worry about running your business, not your site.
Get fast support when things go wrong. We’ll install and update plugins, fix that annoying display issue, and help with anything else you might need.
Plugins and themes are updated as often as once each week, so it’s essential to update to keep your site updated. WP Support HQ takes the guesswork out of updates and keeps your site running smoothly.
Daily backups of your WordPress site and its database give you the ability to do a full restore, download for development, or migrate to a new hosting provider.